Effective Date: 10 March, 2026 | Last Updated: 18 July, 2026
This Refund Policy explains when refunds may or may not be available for services purchased through AutosPlug ("AutosPlug", "we", "our", or "us"). AutosPlug is an online vehicle advertising marketplace. We charge for advertising services only and are not a party to the purchase or sale of vehicles advertised on the Platform. By purchasing an advertising package, you agree to this Refund Policy.
This Refund Policy explains when refunds may or may not be available for services purchased through AutosPlug ("AutosPlug", "we", "our", or "us").
AutosPlug is an online vehicle advertising marketplace. We charge for advertising services only and are not a party to the purchase or sale of vehicles advertised on the Platform.
By purchasing an advertising package, you agree to this Refund Policy.
AutosPlug provides advertising services that allow sellers to display vehicle listings to potential buyers.
Our services may include:
Fees paid to AutosPlug are for advertising services only. They do not cover vehicle sales, inspections, financing, transportation, ownership transfers, payment processing, or guarantees of successful transactions.
Your advertising service is considered delivered once:
Once the advertising service has been delivered, AutosPlug has fulfilled its contractual obligation.
Unless required by applicable law, refunds shall not be provided once an advertising service has been delivered.
Refunds shall generally not be issued because:
The purchase of an advertising package does not guarantee commercial success.
If you purchase an advertising package but your listing has not yet been published or activated, you may contact AutosPlug to request a cancellation.
Where the advertising service has not yet been provided, AutosPlug may, at its discretion or where required by law, issue a full or partial refund.
If you are charged more than once for the same advertising service due to a technical error or payment processing issue, please contact us as soon as possible.
Where we confirm that a duplicate payment has occurred, we will issue an appropriate refund or credit.
If a payment cannot be completed or is declined, your advertisement may not be published and your advertising package may remain inactive until payment is successfully processed.
AutosPlug is not responsible for any delays caused by your payment provider.
During the AutosPlug Beta Programme:
These promotional offers have no cash value, cannot be exchanged for cash, may be withdrawn or amended at any time, and do not create any entitlement to future free or discounted services.
If you believe you have been unable to use a paid advertising service due to a technical issue caused by AutosPlug, please contact our support team.
We will investigate the issue and, where appropriate, may offer one of the following:
Each case will be assessed individually.
AutosPlug reserves the right to refuse refunds where we reasonably believe that fraudulent activity has occurred, payment was unauthorised, false information has been provided, our services have been abused, or these Terms & Conditions have been breached.
Where appropriate, we may cooperate with payment providers and law enforcement agencies.
If you initiate a chargeback through your payment provider without first contacting AutosPlug, we reserve the right to investigate the dispute, provide evidence to the payment provider, suspend your account while the matter is being reviewed, and recover any fees or costs incurred where permitted by law.
We encourage users to contact our support team before raising a chargeback so that we can try to resolve the issue promptly.
Nothing in this Refund Policy limits or excludes any rights you may have under applicable consumer protection laws. Where the law provides you with rights that cannot be excluded, those rights will continue to apply.
We may update this Refund Policy from time to time to reflect changes in legislation, changes to our services, new advertising packages, or operational improvements. The latest version will always be published on the Platform with an updated "Last Updated" date.
If you have any questions regarding refunds or wish to request a review of your purchase, please contact us:
AutosPlug
Support Email: support@autosplug.co.uk
Website: www.autosplug.co.uk
Registered Address: Office 18647, 182 - 184 High Street North, East Ham London, England, E6 2JA
By purchasing an advertising package or using any paid services on AutosPlug, you acknowledge that you have read, understood, and agree to this Refund Policy.